Your information

Privacy policy

Last updated: 19 September 2026

1. Personal Data We Collect

   Depending on how you interact with us, we may collect personal data including:

   • your name;
   • mobile number;
   • email address;
   • information submitted through our website or referral forms;
   • information relating to a property you own or are considering selling;
   • communications between you and us; and
   • where you participate in our referral programme, information necessary to administer and pay referral rewards.

   If you refer another person to us, we may also receive their name, contact details and information relating to their property or intention to sell.

   Please only provide another person's personal data where they know about the referral and have agreed to their information being shared with us.

2. How We Use Personal Data

   We may collect, use and disclose personal data for purposes including:

   • contacting you in response to an enquiry or referral;
   • contacting a person who has been referred to us;
   • discussing potential property sales and real estate services;
   • providing and administering our real estate services;
   • administering our referral programme;
   • verifying the validity and status of referrals;
   • processing referral rewards;
   • maintaining records relating to referrals, transactions and communications;
   • preventing fraudulent or abusive use of our referral programme;
   • complying with applicable laws, regulations and regulatory requirements; and
   • other purposes reasonably related to the above.

   We will not use personal data for purposes beyond those notified to you unless permitted or required by law or we obtain the necessary consent.

3. Referral Information

   Our referral programme allows individuals to introduce people who may be considering selling their property.

   When you submit another person's information through our referral programme, you confirm that the person knows about the referral and has agreed to have their information shared with us for this purpose.

   We will use the referred person's information primarily to contact them regarding their potential property sale and related real estate services.

   Submitting someone's information does not create any obligation for that person to engage us, appoint us as their property agent or proceed with a property transaction.

4. Marketing Communications

   We may send marketing communications to you where you have consented to receive them or where otherwise permitted by applicable law.

   Where required, consent to receive marketing communications will be obtained separately from participation in our referral programme.

   You may ask us to stop sending marketing communications at any time by contacting us using the details below.

5. Disclosure of Personal Data

   We may disclose personal data where reasonably necessary to:

   • our licensed estate agency;
   • service providers who assist us with website hosting, forms, customer relationship management, communications, payment processing or other business operations;
   • professional advisers where necessary;
   • government authorities, regulators or law enforcement agencies where required or permitted by law; and
   • other parties where you have consented to the disclosure or where disclosure is otherwise permitted by law.

   We do not sell personal data to third parties.

6. Protection of Personal Data

   We take reasonable administrative, technical and organisational measures to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

   However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Retention of Personal Data

   We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, for legitimate business or legal purposes, or as otherwise required or permitted by law.

   When personal data is no longer required for such purposes, we will cease retaining it or remove the means by which it can be associated with particular individuals, where appropriate.

8. Access and Correction

   You may contact us to request access to personal data that we hold about you or to request correction of inaccurate or incomplete personal data.

   We may need to verify your identity before processing a request and will handle requests in accordance with applicable law.

9. Withdrawal of Consent

   Where we rely on your consent to collect, use or disclose personal data, you may withdraw that consent by contacting us.

   We will inform you of any likely consequences of withdrawing consent where appropriate.

   Withdrawal of consent does not affect any collection, use or disclosure of personal data that occurred before the withdrawal, and we may continue retaining, using or disclosing information where permitted or required by law.

10. Cookies, Analytics and Advertising Technologies

    Our website uses cookies and similar technologies to understand how visitors use our website and to measure the effectiveness of our advertising.

    Google Analytics

    We use Google Analytics to understand website usage, such as how visitors arrive at our website, which pages they visit and how they interact with our website. This information helps us understand and improve the performance of our website and marketing.

    Meta Pixel

    We use the Meta Pixel to measure the effectiveness of advertising on Meta platforms such as Facebook and Instagram. The Meta Pixel may record actions taken on our website, such as visiting particular pages or submitting a form, and may allow us to measure advertising conversions and create audiences for advertising purposes.

    These technologies may collect information such as your device and browser information, IP address, website activity, referring pages and interactions with our website.

    Information collected through these technologies may be transmitted to or processed by Google and Meta respectively in accordance with their own privacy practices.

    You may control or restrict cookies through your browser settings and, where applicable, through the cookie controls provided on our website.

    The remainder of this Privacy Policy applies to personal data collected through these technologies where such information constitutes personal data under applicable law.

11. Third-Party Websites

    Our website may contain links to third-party websites or platforms, including social media services.

    We are not responsible for the privacy practices of third-party websites, and you should review their respective privacy policies when using those services.

12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

    The latest version will be published on this page together with its effective or last-updated date.

13. Contact Us

    If you have questions about this Privacy Policy, wish to withdraw consent, or wish to make an access or correction request, please contact:

    PropNex Ltd
    Lucas Lim
    CEA Registration No.: R067786G
    Email: hellolucaslim@gmail.com
    Telephone: +65 9616 7160
    
    Data Protection Officer / Data Protection Contact:
    Lucas Lim
    Email: hellolucaslim@gmail.com
    Telephone: +65 9616 7160

    This Privacy Policy is intended to describe our personal data practices and should be read together with any specific notices or consent statements presented when personal data is collected.